Fraud Is On The Rise. Stay Alert!

Fraud cases are on the rise at Ashland Credit Union (ACU). As a valued member of ACU, we want to help protect you from becoming a victim of fraud or scams.

Fraudsters use emails, text messages, and phone calls to trick you into giving them your personal and financial information. The fraudster may say that they’ve noticed some suspicious activity or log-in attempts, claim there is a problem with your account, or say that you need to confirm some personal or financial information. All these actions are attempts to gain access to your personal financial information.

 

There are ways to protect yourself from becoming a victim of a fraud or scams:

• Verify the source. Be certain the person contacting you is who they claim to be. Experienced hackers can make it look like a call, text, or email is coming from ACU. If anything seems strange, hang up or send a message to help@ashlandcu.org to confirm the validity of the request.

• Guard your financial information unless you initiate the call. (Examples include social security number, birthdate, account number, financial information, log-in information, or one-time password (OTP) codes). If you receive a One Time Passcode followed by a call to your cell phone, NEVER read that number back to the caller. A clever fraudster can use this to compromise your login.

• Carefully choose a password. Avoid using words or phrases that could easily be guessed from information that is accessible from social media posts such as your birthdate, your child’s name, or a pet’s name.

 

If you receive a call from us, please verify the source of the call to ensure you are truly speaking to an ACU representative before providing any identity verification information.